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Question & Answer
Please contact first your local dealer . It is always easier to check onsite .

Q1 : I've installed memory in my system but now the system doesn't boot at all.
  1. Try each of the following, one at a time:Turn the system off and reseat the memory module.
  • Turn the system off and install the memory module in the firstsocket.
  • Turn the system off and install the memory by itself.
  • Check to make sure all expansion cards are fully seated. Expansion cards can pop out  of the socket while memory is being pushed into its socket.
  • If you don't hear any hard drive activity and no LED lights are lit on your computer, it's possible that you may have inadvertently disconnected the "Ribbon Cables" inside your system. The gray ribbon cables must go back in a particular order. If they have been installed backwards your pc will not boot properly or not at all. The red edge (typically red) of the ribbon cable indicates pin 1 and has to be aligned with pin 1 of the socket. Please look very closely at the edge of the cable socket on the motherboard to find out which is pin 1 or consult your system's manual.
  • An ATX12V or SFX12V with the 2x2 connector is required for all Pentium® 4 processor based Intel® Desktop Boards. Power consumption requirements for high-end video cards, sound cards, peripherals, and the Intel® Pentium® 4 processor will exceed the typical 5A current capacity of standard ATX & SPX power supplies. The ATX12V and SFX12V power supply design guides (http://www.formfactors.org/) recommend a minimum of 8A at 12Volts to properly power any Pentium 4 processor based Intel® Desktop Board. Standard ATX and SFX power supplies typically provide approximately 5A of current, which is not capable of reliably powering the Pentium 4 processor based Intel® Desktop Board.
  • Verify that the module was installed correctly and that the module's specifications match those in your system owner's manual. If the memory is installed properly and the specs match those set forth in the owner's manual, the module may be bad and should be returned to the place of purchase for replacement.
Q2 : I've installed memory and the system boots, but only half of the additional memory is seen by the system.
  1. The full capacity of the module is not properly read. The BIOS may not address the module's chip density properly. Updating the system's BIOS may resolve this problem.
Q3 : I've updated the BIOS and the system still only sees half of the additional memory that I've installed.
  1. The module's chip density may exceed the capabilities of the system's chip set. The high-density memory module may only have chips on one side of the PCB (Printed Circuit Board).
    To resolve this issue please check on our compatibility list if the motherboard can support your module .
Q4 : I have an older computer and I just installed a 32MB memory module but only 8MB is recognized. ]
       I've also tried a 64MB module and only 16MB is recognized.
  1. This problem was most apparent with the first generation Pentium processors. The issue is with the motherboard and not the memory or processor. Consult your system's manual for the chipset information or check inside your system for the motherboard chipset. The chipset is typically a square 1" chip with lots of lettering. If the letters "VX" are visible on the chip, then the chipset is only capable of reading memory with 16Mbit chip density. Current memory can be 64, 128, 256 or 512Mbit density.
Q5 : I've added memory to my system because I was getting messages stating "Not enough memory to run
       application" and "Not enough system resources to run application". Why am I still getting these messages
       after adding memory?
  1. System Resources and memory are two entirely different things. Memory or RAM (Random Access Memory) refers to physical memory such as the new memory you've installed in your system.

    System resources are areas of memory that are used by the input manager (USER.EXE) and the graphic display interface manager (GDI.EXE) for keeping track of all of the windows that are open in a session and for drawing objects on the screen. The performance of these programs has been improved by limiting their data to a single 64Kb segment of DOS memory. If either of these segments becomes full, programs may fail to load and Windows may become unstable - regardless of how much other free memory there is.

    Each application that loads automatically when Windows boots and each additional application that you open consumes system resources. Typically an application consumes 2-9% of system resources. Closing an application should release its allocated system resources, but some applications are running in the background and you may not be able to see them. If the free resources fall below 70%, you may get the "Out of memory", "Not enough memory to run application" or "Not enough system resources to run application" error messages and your computer may not run effectively.

    To check the "System Resources", right click on the "My Computer" Icon on your Desktop. Select "Properties" and click on the "Performance" tab. The second line will list the available "System Resources".

    For Windows 98, Windows 98SE, and Windows Millennium
  • Go to the "Start" menu and select "Run".
  • Type MSCONFIG in the RUN box and click "OK". This will bring up the "System Utilities" dialog box.
  • Click on the "Startup" tab and remove the checkmark next to applications that are starting up automatically when Windows first boots. Be sure to leave the options below checked, as they are necessary startup items.
    • Scan Registry
    • Load Power Profile
    • PC Health
    • System Tray or Systray.exe
  • Click OK and system will restart.
  • Check the "System Resources" again and you should see an improvement.
  • Please note that by removing the checkmarks next to the items in the MSCONFIG utility, you will not be deleting any files from your computer. You are simply instructing Windows not to load these programs on startup. You can always go back in the MSCONFIG and check the applications to have them load at startup again.
Q6 : I've installed memory in my notebook computer and it's not being detected
  1. Before installing memory, the notebook must be completely discharged of all power.
  • Unplug the power cord and remove the battery pack.
  • Reinstall the memory and make sure it's seated firmly in the slot.
  • Put the battery pack in and connect the AC power cord.
  • Power on the notebook with the system plugged in to a power outlet since the battery may not be fully charged.
Q7 : Norton's memory diagnostic fails when I install my new memory module. (Windows95/98/98SE/ME)
  1. Norton Diagnostics cannot run a memory test on systems with more than 256 MB of memory.  To resolve this problem, modify the SYSTEM.INI file as outlined below.
  1. Click Start and choose Run. The Run dialog box appears.
  2. Type: SYSEDIT and click OK.
  3. Click the SYSTEM.INI title bar to display the file.
  4. Choose the Search menu and click Find.
  5. Type: VCACHE and click Next.
  6. When you find the [vcache] section, add the MinFileCache= and MaxFileCache= lines to it, as shown below, (if there is no [vcache] section, create it). These settings limit the size of the disk cache file to between 5 and 8 MB. This should be acceptable for nearly all systems, regardless of the size of the hard drive and the amount of RAM.

    [vcache]
    MinFileCache=5120
    MaxFileCache=8192
  7. Choose the File menu, and click Save.
  8. Close the System Configuration Editor.
  9. Restart the computer.
  10. You should now be able to run the Norton Diagnostics memory test without any problems.
Q8 : I have installed a 512MB Memory module on a PC which allready has 512MB .
       Now Windows 2000 can not boot anymore ( blue screen )
  1. Please reinstall Windows 2000 with the new Module inside . Windows 2000 can only support up to 768MB at one installation . If you install more than 768 MB you must reinstall Windows 2000
Q9 :I have installed a second memory module but it will not recognize by my Bios or the system hang up at
      boot .
  1. Please check in the Bios if  the settings for Memories are set to “ detect by SPD “ You can find this settings in the Bios under “Advanced Chipset Features “ or please check the manual of your mainboard .

    If you want to use manual setting please make shure that the caslatency ( CAS ) is set to right value . You can find the settings in our datasheets for the modules which you can download from our website .
Q10 : When my computer restarts after I install Windows XP Home Edition, I receive either of the following error
         messages:
         System has recovered from a serious error
         DRIVER_IRQL_NOT_LESS_OR_EQUAL
  1. This behavior may occur if either of the following conditions exist:

    One or more of the random access memory (RAM) modules that are installed in your computer are faulty, or the memory modules are not compatible with the chip set on your computer mainboard.

    To resolve this issue: Make sure that the memory modules in your computer are compatible with the chip set on your computer mainboard. For information about how to do so, view the documentation that is included with your computer, or contact you computer manufacturer.
Q11 : My Windows XP-based computer can not hibernate with one gigabyte (GB) or more of RAM
  1. you may receive the following error message:

    Insufficient System Resources Exist to Complete the API

    This issue may occur under conditions where physical RAM is very fragmented. Hibernation may not work. To resolve the issue that is described in this note, close all programs and restart the computer. To resolve this problem, install / reinstall the latest service pack for Windows XP.
Q12 : I have installed a 256MB Elixir memory into my PC ECS Elite Group 741GX- M. However system shows
         me only 128MB.
  1. The video memory in this PC system is UMA (Shared Video Memory). It can reserve max.128MB from main memory for VGA. So you have only 128MB left as main memory.


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